We will gladly accept the return of products provided all of the following criteria is met:
- The item(s) must have been purchased within the last 30 days.
- The item(s) must still have the original tags attached.
- The item(s) must never have been used, hemmed, or altered.
- The item(s) should be in resalable condition.
- The item(s) are not any of the following:
- any custom product (including nameplates and embroidered bags)
- athletic supporters (unless still sealed in its original packaging)
Return shipping will be the responsibility of the customer (except in the case of defective items). The Referee's Closet will pay for the outbound shipping on any exchanged items (within the US only) shipped via UPS Ground. Freight for all other shipping methods are the responsibility of the customer. Customers are free to choose any shipping method to send returned items back to us (ie. UPS, FedEx, US Postal Service, or carrier pigeon), however we strongly suggest the shipping method be something with tracking and insurance for the full value of the item(s) being returned. The customer is responsible for the item(s) until the package is delivered to our warehouse (including any lost packages or damages while in transit).
If your order was shipped via our free shipping promotion and by returning items for credit would reduce the final order total to below the free shipping threshold, the amount of the original shipping will be deducted from the credit. (For example, if the order shipped with $250 worth of product and you decide to return for credit $225 worth of merchandise, that would put the final order total at $25 - less than our free shipping threshold. Assuming it cost The Referee's Closet $12.00 to ship the items to you in the first place, the amount credited back to your card would be $213 - the $225 worth of merchandise less the $12.00 shipping.) Please note that this ONLY applies to returns requesting a refund. Returns that are just an exchange for size do not apply since the final order total would still be above our free shipping threshold.
Please allow up to two weeks after delivery of a returned item for a credit to appear. (We process returns every other week.)